Technical Services Engineer

Key Responsibilities

• Report directly to, and deputise for, the Head of Technical Services.
• Ensure the timely generation of customer quotations.
• Oversee the creation and readiness of work packs (WOs) ahead of aircraft maintenance input.
• Raise preload demands to the Stores team in a timely manner.
• Manage the administrative closure of work packs and ensure prompt return to the customer.
• Lead strategic and efficiency-driven projects as required.
• Support maintenance planning activities, identifying key milestones and critical paths.
• Provide technical support to the maintenance team and act as the primary liaison with OEM technical teams.
• Promote warranty programmes and liaise with OEMs to ensure customer requirements are fully met.
• Ensure accurate recording, documentation and filing of all maintenance records.
• Maintain accurate reporting of maintenance activity within the tracking system (CAMP).
• Support the customer service interface in collaboration with the Commercial Department.
• Uphold professional presentation standards in line with company and customer expectations.
• Adhere to company EH&S policies and promote a strong safety culture.
• Deliver strategic initiatives as defined by the Head of Technical Services.
• Conduct continuous improvement and root cause investigations to reduce quality escapes and Cost of Poor Quality (COPQ).
• Attend meetings as required and undertake any reasonable duties requested by senior management.

Requirements

• Proven experience within a Part-M and/or Part-145 organisation.
• Experience communicating directly with customers, including HNWIs.
• Strong working knowledge of Microsoft Excel, Word and PowerPoint.
• Ability to quickly learn and adapt to new systems and technologies.
• Highly methodical, organised and detail-oriented approach.
• Strong understanding of customer expectations within an aviation environment.
• Working knowledge of aircraft maintenance tracking and planning systems.
• Self-motivated with the ability to drive performance and deliver results.
• Natural planner with a strong focus on safety and quality.
• Excellent problem-solving and organisational skills.
• Flexible and adaptable to changing workloads and operational demands.
• Thorough knowledge of Part-M, Part-145 and Company MOE requirements.
• Advanced understanding of continuous improvement principles.
• Knowledge of EH&S practices, leadership techniques and human performance.
• Understanding of Safety Management Systems (SMS), Just Culture and occurrence reporting requirements.
• Strong awareness of professional integrity and safety responsibilities.
• Clear understanding of continuing airworthiness requirements.
• Ability to prioritise tasks, manage critical activities and report discrepancies effectively.
• Competence in compiling, controlling and reviewing completed work cards.
• Ability to interpret work orders, work cards and apply relevant maintenance data accurately.