Ops Support Officer

Key Responsibilities

• Support the planning and delivery of the flight programme, ensuring operations are cost-effective, compliant, and aligned with commercial and operational requirements.
• Manage schedule disruptions, implementing recovery plans to minimise customer impact, and maintain accurate long-term schedule communication with stakeholders.
• Coordinate all operational service requirements for network and charter flights, including permits, slots, ground handling, cargo coordination, fuel planning, and customs documentation.
• Source and onboard suppliers as needed, ensuring compliance with internal processes and partner requirements, and maintain accurate records within company systems.
• Oversee service-related costs, including crew travel arrangements, and review/approve associated invoices.
• Act as a key point of contact for customers, suppliers, and airline partners, ensuring clear and timely communication across all parties.
• Assist with operational analysis, including route performance, airport suitability, and handling quotations.
• Build and maintain strong professional relationships, contributing to effective cross-functional collaboration and communication.

Requirements

• Previous experience in network planning, charter operations, or a similar aviation logistics role is preferred.
• Exposure to international flight coordination would be advantageous.
• A proactive, can-do attitude with the ability to remain calm and effective in high-pressure situations.
• Strong problem-solving skills, with confidence in managing and resolving operational challenges.
• Excellent communication skills, with the ability to liaise effectively with internal teams and external stakeholders, including airlines, handlers, and suppliers.