Key Responsibilities

Customer Retention and Sales Growth:

• Retain existing clients while identifying opportunities to upsell and cross-sell.
• Monitor economic trends, customer flight patterns, and fleet plans to propose tailored solutions, such as renewals, upgrades, or additional purchases.
• Leverage customer networks to generate referrals and expand the client base.

Account Management:

• Manage timelines for contract renewals and card expirations.
• Use CRM tools (e.g., Salesforce) to track opportunities, customer communications, and day-to-day activities.
• Provide ad hoc reporting and insights to senior management.

Aviation Programme Expertise:

• Gain a thorough understanding of private aviation products, services, and policies, including billing, international travel, and booking processes.
• Stay informed on product updates, new offerings, and industry developments.

Customer Engagement:

• Regularly engage with clients via phone, email, and in-person meetings to gather feedback and identify opportunities to enhance their experience.
• Address customer needs with a solution-focused approach while maintaining strong relationships across multiple levels of client organisations.
• Ensure timely communication about regional events, service updates, and programme changes, managing attendance where applicable.

Proactive Problem-Solving:

• Monitor client flight activity to identify and resolve potential service disruptions.
• Celebrate service successes and upgrades with clients, reinforcing the value of the programme.
• Conduct research and relationship-building to deeply understand customer goals and demonstrate how the client’s offerings align with those goals.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 3 years of relevant work experience, with a preference for sales experience.
• Fluency in German and Business English (both written and spoken).
• Highly proficient in Microsoft Office Suite.
• Strong communication and relationship-building skills.
• Adaptable, service-oriented, and motivated to deliver positive results.

Core Competencies

• Results-driven with a proactive mindset.
• Curious and eager to learn.
• Collaborative and team-oriented.
• Adaptable to changing priorities.
• Dedicated to delivering exceptional service